Any Prefense product purchased on the website can be returned with an authorized Return Shipment Notice (RSN) number. A RSN will be given to customers by contacting firstname.lastname@example.org with an original receipt within 14 days of receiving the product. Returns without a RSN will not be accepted
Prefense will provide shipment instructions based on location, or the company may elect to provide a prepaid mailer for the product to be returned. Product should be packed in the original packaging, if available, or in a shipping container appropriate for the size, weight, and condition of the product. Each return will be reviewed on a case-by-case basis, and Prefense reserves the right to provide disposition that is appropriate for the return request.
Returns for Prefense products purchased online are not eligible for return to any local retailer.
Once a return has been authorized, the customer will receive a credit or refund for the product and any agreed-upon costs associated.