During the COVID-19 crisis, Prefense product purchased on the website can only be returned if the product has been damaged during shipment. To request a Return Shipment Notice (RSN), forward your order confirmation e-mail to info@prefense.com within 7 days of when the product was delivered. Returns without an RSN will not be accepted.

Prefense will provide shipment instructions based on location. Product should be packed in the original packaging, if available, or in a shipping container appropriate for the size, weight, and condition of the product. Each return will be reviewed on a case-by-case basis, and Prefense reserves the right to provide disposition that is appropriate for the return request.

Returns for Prefense products purchased online are not eligible for return to any local retailer.

Once a return has been authorized, the customer will receive a credit or refund for the product and any agreed-upon costs associated.